• FCO Travel Aware

    Pharos has been a subscribed partner of the The Foreign & Commonwealth Office’s proactive and helpful Travel Aware programme for a number of years.  A host of useful advice and tips can be found on the Travel Aware site www.gov.uk/travelaware.   It’s great to see the FCO specifically mentioning British Standard 8848 in their advice for overseas adventure travel.  Julian Penney, Pharos’

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  • Good job!

    Customer and Operations Administrator – Wokingham, full time   Are you super-organised with a fastidious attention to detail but also happy to chat with our clients on the phone or on email without making typos and using text-speak? The sort of person who digs that little bit deeper to get the job done when needed? If you can back this

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  • We’ve moved!

    Pharos Response has moved to an attractive Victorian town-centre office, 5 minutes from Wokingham train station.  Feel free to visit, the kettle and coffee machine are always ready! Our new registered office address is Armstrong House, 28 Broad Street, Wokingham, RG40 1AB.

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  • Royal Life Saving Society outdoor education conference

    Julian Penney of Pharos will be joining the speaker line up at the RLSS Water Safety Conference for the Outdoor Education Sector 2016.  A packed programme of sessions and workshops will cover various themes associated with the risk management of activity around water in the outdoor education sector. The conference is being held at Staverton Park, Daventry, Northamptonshire NN11 6JT Thursday

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  • Terrorism: security advice for school trips and student travel

    Terrorism and violence have threatened us for years but 2015 saw the arrival of a ‘new order’ in the way that such hideous acts are conducted and exported in such a consistent and seemingly globally linked way.  Many of Pharos’ team have seen at first hand the effects of violence whilst serving in the police and military, after the London 7/7 bombings, in Northern Ireland and

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  • Sparks to inferno: crisis response tips for student tour operators and activity providers

    Serious fires and explosions begin as a mere spark and the same is often true with major incidents and organisational crises when early signs are missed. Seemingly minor incidents or complicated customer complaints can develop into serious situations if they are not addressed swiftly by senior management. Such situations can be highly costly – not just financially but in terms of personal

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  • FCO’s excellent advice on travelling and mental health can be of use to group tour operators

    Having helped resolve more incidents than I care to mention of people who suffer from mental health problems when travelling overseas, it is great to see the FCO updating their information guide on the subject.  From ex-military staff suffering from the ravages of post-conflict PTSD to teenagers self-harming and threatening suicide whilst travelling on organised school trips, such situations are always complex to deal

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  • Meet Pharos at the Association of British Climbing Walls annual conference

    Hot on the heals of our own annual staff training in North Wales, the Pharos team will be at the Association of British Climbing Walls’ annual conference at Plas y Brenin 12-13th October. We will be co-delivering a session with leading specialist insurance provider, Activities Industry Mutual.  The two-part session will inform climbing wall operators of some key considerations for business continuity

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