• FCO’s excellent advice on travelling and mental health can be of use to group tour operators

    Having helped resolve more incidents than I care to mention of people who suffer from mental health problems when travelling overseas, it is great to see the FCO updating their information guide on the subject.  From ex-military staff suffering from the ravages of post-conflict PTSD to teenagers self-harming and threatening suicide whilst travelling on organised school trips, such situations are always complex to deal

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  • Meet Pharos at the Association of British Climbing Walls annual conference

    Hot on the heals of our own annual staff training in North Wales, the Pharos team will be at the Association of British Climbing Walls’ annual conference at Plas y Brenin 12-13th October. We will be co-delivering a session with leading specialist insurance provider, Activities Industry Mutual.  The two-part session will inform climbing wall operators of some key considerations for business continuity

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  • Was that a complete waste of time? Thoughts on the proposed abolishment of AALA

    In case you were unaware (which for anyone without experience of the adventure activities industry will be most people!), the 2011 Government-commissioned review into health and safety recommended the abolishment of AALA*. The new Coalition Government landscape back then was one of cutting ‘red tape’, which is of course a good thing if it restricts business without tangible benefit. However,

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  • Incident Manager training 2015

    Our incident management team had a great session last week in the lovely setting of Richmond-upon-Thames.      

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  • Lessons to learn after a child is severely injured and theme park prosecuted

    The following case study does not relate to a client of Pharos Response. This is merely an opinion based on information publicly available to highlight some learning outcomes to help avoid future tragic incidents of this nature.   Background In June 2012 a four year old child received significant and life-changing head injuries after falling approximately four metres from a raised wooden

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  • Facing the media and crisis PR training at the Royal Geographical Society

    Thank you to the delegates who attended yesterday’s Facing the Media training course held at the Royal Geographical Society. The crisis PR and company spokesperson training was extremely well received, with excellent feedback provided.  Delegates were put through their paces with realistic journalist interviews, including from a TV crew and journalist! Bob Edwards, General Manager of Stubbers Adventure Centre commented “Well done!  This is

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  • Pharos wins contract for nationwide NCS incident support 2015

    National Citizen Service success Since June 2014, Pharos Response has been providing 24/7 incident reporting and support services to the National Citizen Service’s (NCS) delivery nationwide, representing approx. 60,000 young people. As the NCS delivery season for 2014 has drawn to a close, we are now working with the NCS Trust to further enhance the NCS incident support provided to

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  • Seven habits for highly effective incident management

    We were delighted to be asked to contribute an article to the Activity Industry Mutual’s most recent newsletter.  Our piece focuses on what we have identified as seven critical incident management success factors in the adventure, travel and educational sectors. 1. Advance planning 2. Speed of response 3. Focusing on the human element 4. Taking responsibility 5. Remaining visible to

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