National Citizen Service

Pharos is centrally commissioned by the NCS Trust to provide 24/7 incident support to delivery providers nationwide.


Regional and Local Delivery Partners have access to the following services:

  • Dedicated 24/7 NCS incident helpline
  • Round the clock access to incident response specialists
  • Access to out of hours NCS escalation contacts
  • High volume call handling capability
  • Access to quick response trauma counselling services
  • Round the clock stakeholder communication support
  • Field support by specialist Incident Managers
  • Annual incident handling training
  • Accident investigation

Incident reporting protocols and the 24/7 incident helpline number are available from your Partnership Manager.

Please call us on our non-emergency number 01183 800140 or email if you have any questions.