TravelAid provides 24/7 travel safety and security advice for gap year and independent travellers, providing essential support when things don’t go to plan.
A SAFETY NET FOR
GAP YEAR TRAVELLERS
TravelAid provides 24/7 travel safety and security advice for gap year and independent travellers, providing essential support when things don’t go to plan.
24/7 TELEPHONE
SUPPORT
Round the clock support accessible from any phone, wherever you are in the world, there for you whatever happens.
PERSONAL
SECURITY ADVICE
Gap year safety and security advice from a team of UK-based professionals who have been there and done it themselves!
PROFESSIONAL
INCIDENT MANAGERS
Confidential, professional advice from trusted gap year travel experts. No judgement, just solutions when you need them.
A SAFETY NET FOR
GAP YEAR TRAVELLERS
TravelAid provides 24/7 travel safety and security advice for gap year and independent travellers, providing essential support when things don’t go to plan.
24/7 TELEPHONE
SUPPORT
Round the clock support accessible from any phone, wherever you are in the world, there for you whatever happens.
PERSONAL
SECURITY ADVICE
Gap year safety and security advice from a team of UK-based professionals who have been there and done it themselves!
PROFESSIONAL
INCIDENT MANAGERS
Confidential, professional advice from trusted gap year travel experts. No judgement, just solutions when you need them.
TravelAid
OUR EXPERIENCE
TravelAid is powered by Pharos Response, the UK’s leading provider of incident and crisis management support to tour operators, gap year providers, schools, international NGOs and adventure activity providers. Our expert team has experience of travelling in a vast range of destinations, including ‘off the beaten track’ in the developing world. Most of us have been on our own gap years (some longer ago than others!) and have since had successful careers in the uniformed services, as school expedition leaders or youth work leaders. The ideal people to have 24/7 access to for advice when things don’t go to plan.
SUPPORTING CUSTOMERS FOR OVER 10 YEARS
Hailing from the world’s largest school expedition provider over 10 years ago, TravelAid is powered by the team of experts at Pharos Response who are regularly supporting real-world incidents involving young people all over the globe.
OVER 7,000
CASES SUPPORTED
There isn’t much that can happen on a gap year that will surprise us! We have supported customers through the very worst situations but we also help in less critical but more likely situations requiring urgent gap year safety and security advice.
TRUSTED BY THOSE WHO NEED THE BEST
Leading private and state schools and some major adventure, travel and youth brands also trust Pharos Response to provide reliable, professional and discrete support. Now this support is also available direct to gap year travellers.
HOW IT WORKS
You find yourself in a situation where you’d benefit from non-judgemental, experienced advice and support about anything that has already or might soon affect your personal safety. Read more…
Simply call our UK-based incident managers via your emergency number (provided on subscription) from any phone (landline or data call). Read more…
Incident managers will explain the next steps to reduce risk and get help, remaining just a call away until the situation is resolved. Read more…
Our plans and pricing
THE RIGHT GAP YEAR TRAVEL SAFETY SOLUTION FOR YOU
For those gap years, trips and adventures where a safety net would be helpful and a voice of experience accessible at the end of a phone to provide advice and support if needed.
For more adventurous trips abroad or while travelling at home (Uni, music festivals) where additional peace of mind and/or more remote access support features may be required.
24/7 health, safety and security advice and support while overseas
24/7 health, safety and security advice and support in home country (music festivals, university, etc)
Emergency next of kin notification
UK office hour access for parents / next of kin calls
24/7 access for parents / next of kin calls
Secure storage of travel documents
Access to 24/7 emergency translation service
Post critical incident emotional support
Advice on liaising with your travel insurance
Open emergency travel insurance cases on your behalf and support with emergency cases and evacuation (via your travel insurance)
Make emergency bookings/arrangements on your behalf if you are incapacitated
Emergency international transfer payment of up to £500 to help ensure immediate safe onward travel / accommodation.*
For those gap years, trips and adventures where a safety net would be helpful and a voice of experience accessible at the end of a phone to provide advice and support if needed.
24/7 health, safety and security advice and support while overseas
Emergency next of kin notification
UK office hour access for parents / next of kin calls
Secure storage of travel documents
Access to 24/7 emergency translation service
Post critical incident emotional support
Advice on liaising with your travel insurance
from £ 95 / per traveller
For more adventurous trips abroad or while travelling at home (Uni, music festivals) where additional peace of mind and/or more remote access support features may be required.
24/7 health, safety and security advice and support while overseas
24/7 health, safety and security advice and support in home country (music festivals, university, etc)
Emergency next of kin notification
UK office hour access for parents / next of kin calls
24/7 access for parents / next of kin calls
Secure storage of travel documents
Access to 24/7 emergency translation service
Post critical incident emotional support
Advice on liaising with your travel insurance
Open emergency travel insurance cases on your behalf and support with emergency cases and evacuation (via your travel insurance)
Make emergency bookings/arrangements on your behalf if you are incapacitated
Emergency international transfer payment of up to £500 to help ensure immediate safe onward travel / accommodation.*
from £ 145 / per traveller
TravelAid
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TRAVELSAFE
gap year safety training course
JUST £100
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SAVE 10% OFF YOUR COURSE
if bought at the same time as a TravelAid subscription
Testimonials
WHAT OUR TRAVELLERS SAY
When our son needed support (multiple times!) in Costa Rica, the TravelAid team provided practical assistance to him and were a great reassurance for us. They calmly helped and guided us every step of the way through the various challenges he faced, such as getting mugged at knife point and losing all his possessions, injuring himself falling off a motorbike and later picking up an STD. We were very grateful when he got home safe and sound!
When we heard that my daughter had been arrested for ‘not having the correct papers for travel’ we were desperately worried and not sure what to do. TravelAid were great to talk through the process and helped us liaise with the Consular team in the Embassy to get the situation resolved and my daughter released from jail. A situation I never for one second foresaw
I know I’d be useless if my daughter called me with a crisis thousands of miles away, so I was only too happy to discover from a friend about the TravelAid service. Now I can rest a little easier knowing she has a team of specialists who will be more useful if she needs them over the next few months
Such a brilliant idea! TravelAid allows the freedom for teens to travel with a reassuring safety net. Happy mum, happy son!
I know they are 18 and think they are indestructible, but they are still our babies and the world can be a dangerous place. So I was delighted when someone recommended TravelAid the day before my daughter set off. Although she didn’t need to call the emergency number, I’ll be signing up our son who travels next year as the peace of mind for us alone is worth every penny
Gap Year travel safety blog
WHAT WE’VE GOT TO SAY
Contact us
SEND US A MESSAGE
Armstrong House, 28 Broad Street,
Wokingham, Berkshire, RG40 1AB
