Risk and reputation management specialists in the education sector

Schools face more risks today than ever before, both on-site and during trips and visits. Academies no longer benefit from the same support from their Local Authority when things do go wrong, leaving Trustees, Governors and SLTs to deal with the fall-out. The agility of the press and the prevalence of social media means that a school’s reputation can fall under the spotlight all too easily.

Pharos Response provide a range of services to support individual establishments, Multi-Academy Trusts (MATs) and school alliances, both state funded and independent.  We help reduce the risk of critical incidents from happening, prepare your team to manage if they do and also provide 24/7 practical advice and support during the aftermath.

While we believe we have made many schools a safer place, we have also had to support a wide range of critical incidents involving schools over the years. From overturned coaches, serious road traffic accidents, suicides and sexual assaults to school trips being affected by military coups, terrorist activities, natural disasters, serious illness, mental health and even armed robberies.  This means we are not easily surprised and are always on call to provide help whatever you are facing.

To see our full range of service for schools including details of educational discounts, please click here or our leaflet.








Click here to see Pharos Response mentioned in the DfE’s guidance to schools on National Citizen Service.  Page 21 section of safeguarding.



Click here to see find out more about our partnership with Juniper Education.

COVID-19 special service – School Phone Line

A telephone solution for schools during partial closure, which avoids them needing to have a person in the school office to answer the phones. Our experienced and friendly team answer calls and message the most relevant staff working at home or in school.

24/7 Incident Response

Our team of experienced Incident Managers are waiting for your call 24/7 to provide assistance, whatever your incident. They can also provide round-the-clock access to PR and communications specialists, trauma counsellors, social media gurus and H&S practitioners. They are an experienced, guiding hand, just when you need them.

School Security Audits & Training

Highly popular with independent schools and more recently with MATs, our experienced security and H&S professionals review policies and procedures before carrying out a detailed school site tour to establish school specific threats, challenges and weaknesses.  Practical, realistic recommendations are provided in a comprehensive report, including template documents for implementation such as ‘lockdown’.

Educational Visits Advisory Service

A comprehensive service favoured by MATs to enhance safety on educational visits. Reducing hassle and increasing flexibility for teachers, the service also helps improve consistency, compliance and resilience across the MAT whilst bolstering the Board’s confidence that best practice is being followed.

Critical Incident Spokesperson Training

An interactive, engaging and highly valuable training day to provide Senior Leaders with the skills and experience of how to successfully deliver your messages to the press while also protecting the school’s reputation, in the wake of a critical incident.