Pharos is centrally commissioned by the NCS Trust to provide 24/7 incident support to delivery providers nationwide.  On behalf of NCS Trust, we also provide a schedule of pre-programme and in-programme health and safety review visits.

Reporting a new Level 1 or Level 2 incident?

Please call the dedicated 24/7 NCS incident support line.

Reporting a new Level 3 incident?

Please discuss this with your delivery partner manager and use the online incident report form.

Regional and Local Delivery Partners have access to the following services:

• Dedicated 24/7 NCS incident helpline
• Round the clock access to incident response specialists
• Access to out of hours NCS escalation contacts
• High volume call handling capability
• Access to quick response trauma counselling services
• Round the clock stakeholder communication support
• Social media monitoring
• Field support by specialist Incident Managers
• Annual incident handling training
• Accident investigation
• Offsite Safety Management training courses

Incident reporting protocols and the 24/7 incident helpline number are available from your Partnership Manager.

Please call us on our non-emergency number 01183 800140 or email

info@pharos-response.co.uk if you have any non-incident related questions.