National Citizen Service

NCSPharos is centrally commissioned by the NCS Trust to provide 24/7 incident support to delivery providers nationwide.  On behalf of NCS Trust, we also provide a schedule of pre-programme and in-programme health and safety review visits.




Reporting a new Level 1 or Level 2 incident?

Please call the dedicated 24/7 NCS incident support line.

Reporting a new Level 3 incident?

Please discuss this with your delivery partner manager and use the online incident report form.

Regional and Local Delivery Partners have access to the following services:

  • Dedicated 24/7 NCS incident helpline
  • Round the clock access to incident response specialists
  • Access to out of hours NCS escalation contacts
  • High volume call handling capability
  • Access to quick response trauma counselling services
  • Round the clock stakeholder communication support
  • Social media monitoring
  • Field support by specialist Incident Managers
  • Annual incident handling training
  • Accident investigation
  • Offsite Safety Management training courses



Incident reporting protocols and the 24/7 incident helpline number are available from your Partnership Manager.

Please call us on our non-emergency number 01183 800140 or email if you have any non-incident related questions.