Experts in Risk, Reputation
and Crisis Management
PHAROS RESPONSE provides a highly flexible three-tier solution to risk, reputation and crisis management for the education, youth, travel and adventure sectors.
Why the name ‘Pharos’? Well, Pharos is Ancient Greek, pronounced ‘Pha-ros’, meaning ‘lighthouse’. As we all know, lighthouses are designed to guide people away from harm, which is exactly what we do!
Prevent
Prevent incidents happening to your people and your customers through health and safety audits, health and safety consultancy, safety management system reviews, drafting risk assessments, crisis management plans and crisis communication plans and site security audits.
Prepare
Prepare your team to manage critical incidents through writing crisis management plans and crisis communication plans, facilitating bespoke crisis management training, crisis communications training and crisis spokesperson training as well as realistic incident management training and crisis simulation exercises.
Respond
Respond immediately 24/7 with specialist support to help you manage and contain incidents when they do happen via our emergency response team providing incident and crisis management mentoring, crisis PR, crisis communications, reputation management, crisis social media monitoring and health and safety advice.
Our clients
Who We Help
We support a wide range of organisations typically across the education, adventure, youth and travel sectors in all matters relating to risk, reputation and crisis management, from one-man-bands to well known brands. Our expertise comes from many years of working with organisations that can be defined as ‘higher risk’ because they deliver adventurous activities, operate in challenging environments or work with children, vulnerable adults or VIPs. This unique focus and specialism is why most of our new clients come from word-of-mouth recommendations. The relationships we build up with clients, especially after navigating them through their darkest professional days, are based on mutual trust and respect. Our team becomes their team.
The Pharos Response team is made up of highly experienced crisis management experts who have a broad range of experience in managing critical incidents over many years.
Case Studies
The majority of the work we do is strictly confidential. None of our clients would thank us for sharing details of their darkest moments and we take their trust very seriously indeed. Therefore, all case studies have been anonymised and sanitised but the facts are real.
