What We Offer

Pharos provides a range of services to help prevent the likelihood of incidents happening within the youth sector through bespoke safeguarding and risk management consultancy, health and safety audits and safety management system training. Our youth sector clients range from National Youth Agency (NYA), National Citizen Service (NCS) and English Football League Trust (EFLT) to small, local operators.

Consultancy

Pharos are regularly asked to complete a wide range of projects, including the following examples.

– Independent health and safety audits
– Reviews or drafting Safety Management Systems, safety policies and risk assessments
– Incident reporting system reviews
– Writing of crisis plans and crisis communication procedures
– Drafting of template press statements
– Supplier due-diligence assessments
– Accident and incident investigations

Projects are quoted to suit your needs based on day rates:

Advisor: £400/day

Senior advisor: £550/day

Director: £750/day

Safeguarding Training

Bespoke in-house safeguarding training for DSLs and DSOs operating in the youth sector to suit your specific needs with case studies and scenarios uniquely brought to life by role-playing actors.

Offsite Safety Management Training (OSSM)

Two-day externally accredited residential training for staff who plan, manage or evaluate off-site safety policies, procedures, risk assessments and activities for young people. This course further develops the standard OSSM curriculum with additional practical exercises and activities specific to the youth sector.

Critical Incident Plans

Ensure your team is ready for anything by updating your crisis plans to suit the scenarios you are most likely to face. Whether you want us to write your incident management plan or simply ready through your existing version and provide feedback, we can assist to suit your needs and budget.

From just £795+VAT

Risk Assessment Training

This one-day course is designed for managers and other colleagues within youth work providers who are responsible for writing risk assessments, or reviewing those of others.  The course is tailored to client’s needs to make it highly specific to the youth work organisation’s own programmes (incorporating your own risk assessment templates) and uses practical exercises and scenario-based activities to bring the theory to life. It will also cover the different types of risk assessments and the common issues to avoid.  The training will help increase the quality of risk assessments, help make programmes safer for those involved and further demonstrate how an employer ensures the competence of individuals responsible for risk assessment. The training includes a free consultation in advance of the training to discuss the different risk assessment templates used. All learners receive a course completion certificate.

Option 1. Face-to-face at client venue. 

Option 2. Online via Zoom. 

Competent H&S Advisor

It is a legal requirement for employers to have access to competent H&S advice but employing a dedicated H&S Manager will be expensive. We can sign-off your H&S policies, provide ad-hoc H&S advice and complete H&S audits through our low-cost annual retainers to help ensure you remain fully compliant.

What We Offer

Once you have a critical incident management plan in place, it is highly recommended that this plan is tested before it is required for a real incident. Pharos provides a training workshop for crisis teams who are less confident with their crisis plan, or a full crisis simulation exercise to properly test those who are. Any crisis plan should cover the operational and communications response. This includes identifying a number of nominated spokespeople to help ensure at least one person is always available when needed to speak to the press. Of course, all nominated spokespeople should be trained and regularly refreshed specifically on facing the media in a crisis situation.

Critical Incident Management Training Workshop for Senior Managers

Full-day training workshop for your crisis response team. Includes case study analysis, crisis response model and advice plus a bespoke table-top simulation exercise which includes actors playing the role of journalists and other key stakeholders.

Full Crisis Simulation Exercise

A simulation exercise written bespoke for you to feel realistic to your team while testing the organisation’s crisis response processes and systems. Multiple Pharos actors will bring the exercise to life, challenging your operational and communications response, including a journalist / cameraman who will arrive at your location and / or a flurry of real time (private) social media posts to make this experience feel like the real thing. Includes a crisis exercise planning meeting, a review of your existing procedures plus a digital recording of all to-camera interviews.

Media Spokesperson Training

Full-day bespoke group training for your company’s spokespeople covering the background theory, key principles and reputation management case study reviews. You will then put these skills into practise with a series of to-camera, telephone and Zoom interviews with journalists based around a bespoke crisis scenario written specifically for you. Copies of your media interviews and a delegate handbook packed with tips, tools and templates are provided.

What We Offer

The unique Pharos 24/7 response service enables youth organisation clients to reach immediate telephone support to help manage incidents, emergencies or even serious complaints. Pharos Incident Managers have typically had a career in the uniformed services combined with experience of working with young people. When called, they will record all details and provide immediate incident containment advice before escalating as necessary. They can also initiate specialist incident intervention services 24/7 to provide highly experienced, practical response support. These services include strategic incident management mentoring, crisis PR and social media, trauma after care, health & safety advice and incident investigations.

Questions? Call us on 01183 800140 or click here for FAQs.

Compare all features of our 24/7 crisis response service