What We Offer

Pharos provides a range of services to help prevent the likelihood of critical incidents happening in the travel sector through bespoke risk management consultancy projects, health and safety audits and risk and crisis management training for your critical incident team.

Consultancy

The Pharos team has conducted a wide range of risk management projects for travel clients, including:

– Health, safety and crisis preparedness audits
– Drafting safety management systems, health, safety and risk management procedures and risk assessments
– Reviews of critical incident reporting systems
– Writing crisis plans and crisis communication plans
– Drafting template media statements
– Safety due diligence of travel suppliers and DMCs
– Travel accident or incident investigations

Projects are quoted to suit your needs based on day rates:

Advisor: £350/day

Senior advisor: £425/day

Director: £500/day

Safeguarding Training

Bespoke in-house safeguarding training for DSLs and DSOs operating in the travel sector with children or vulnerable adults. The content will be adapted to your specific needs with case studies and scenarios brought to life by role-playing actors.

Offsite Safety Management Training (OSSM)

Two-day externally accredited residential training for staff who plan, manage or evaluate off-site safety policies and procedures or who write or approve risk assessments and activities in a travel setting in the UK or overseas. This course further develops the standard OSSM curriculum with additional practical exercises and activities specific to your operation.

COVID-Safe Compliance Check

Boost confidence in your COVID travel operating plans and help ensure compliance to Government guidelines relevant to travel organisers.

Desktop review, verbal report £395 +VAT

Desktop review, comprehensive written report £750 +VAT

As above with field visit to one (UK) site £1,350 +VAT

Critical Incident Plans

How up to date is your critical incident plan and is it based around the travel incident scenarios your organisation is most likely to face? Does it include media statement templates and include social media management, for example? Whether you want us to write your plan from scratch or review and provide feedback on your existing crisis plan, we can assist to suit your needs and budget.

Competent Health and Safety Advice

All employers are legally required to have access to competent health and safety advice. Pharos can provide this support to ensure compliance, sign-off your H&S policies and provide ad-hoc advice through our low-cost annual retainers.

What We Offer

There is little point investing in a crisis management plan for your travel business if it is not implemented and integrated properly into your team. The best way to do this is to test your crisis plan with a simulation exercise based around an incident your travel company could face for real. Pharos can provide these simulation exercises in two levels. A training workshop with a table-top exercise for organisations who are less confident in their crisis response or a full simulation exercise to properly test those whose critical incident procedures are more robust. Ensuring your nominated spokespeople are trained in speaking to the media about critical incidents will greatly help your ability to manage your crisis response effectively. Pharos can also provide this crisis media spokesperson training.

Crisis Management Training Workshop

Full-day training workshop for your crisis team to help address the additional challenges of dealing with a critical incident from afar, across borders and time zones and with additional stakeholders such as DMCs, international undertakers, the FCDO, insurers and medical assistance agencies. This training includes case study analysis, response model and advice plus a bespoke table-top simulation exercise which will include talking to actors playing the role of journalists and other key stakeholders. Includes templates and other training resources.

£1,450 +VAT with 1 facilitator

£2,000 +VAT with 2 facilitators

Full Crisis Simulation Exercise

A fully bespoke travel simulation exercise to assess and test your organisational response, processes and systems. Multiple actors will put your operations and communications response to the test which can include a journalist / cameraman arriving at your location and / or (private) social media posts to make this experience feel like the real thing. Includes an exercise planning meeting and a review of existing procedures plus a digital recording of all media interviews.

Media Spokesperson Training

Full-day bespoke group training for your company spokespeople to assist with reputation management following an incident. We will cover the key spokesperson principles and travel crisis case study reviews before putting the learning into practice during a simulated travel crisis that requires you to represent your organisation on-camera and via telephone and Zoom interviews. Copies of your interviews and delegate handbook with tools and templates are provided.

What We Offer

The unique Pharos 24/7 response service enables our travel clients to reach immediate telephone support from whatever timezone they are calling from to help manage major incidents, emergencies or serious complaints that might otherwise pose a reputational risk. Our incident managers are typically former uniformed services who have experience in overseas travel incident management. They will record all details and provide immediate incident containment advice before escalating as required. They will also assist your crisis response team by initiating specialist incident intervention services around the clock as required, such as strategic crisis management mentoring, crisis PR, crisis social media, trauma counselling, health & safety advice and post incident investigations.

Available in two service levels with optional access to COVID management response support, clients benefit from enjoying peace of mind throughout the year that they will be able to respond swiftly, effectively and cost efficiently in the unlikely event that a serious incident occurs.

Compare all features of our 24/7 response service