Incident response services
Non-incident related services and general enquiries
We have obtained your personal information because you have either contacted us about our services or because the organisation with whom you are associated has entered into a contract for services with Pharos. Pharos is committed to protecting your information. This statement explains why, how and what information we may need to use and temporarily store. The information we store will be limited to your name and contact details necessary to fulfil the following purposes:
- to carry out our obligations arising from contracts entered into by your organisation with Pharos;
- to seek your views or comments on the services we provide;
- to notify you of changes to our services;
- to send you communications which you have requested or that we hope may be of interest to you.
Only Pharos staff will have access to your personal information, using a number of operational controls and technologies that include encrypted software to reduce the possibility of your information being lost or misused. We will not hold your personal data for any longer than is necessary for the above purposes and we would never share this with third parties for their marketing purposes. Naturally, if you would prefer that we don’t hold your contact details, we will remove this straight away and will not contact you again with the details you have provided. If you wish to see what information we hold about you, to correct it or for a copy of our Data Protection Policy, please contact the Pharos Compliance Officer using the contact us form or by telephoning 01183 800140.