WHAT WE OFFER

Pharos provides a range of services to help prevent the likelihood of incidents happening in the adventure sector through bespoke consultancy projects, drafting safety management systems, health and safety audits and training to help improve your team’s awareness of risk management.

CONSULTANCY

Pharos are regularly asked to complete a wide range of projects, including the following examples.

– Independent health, safety and quality audits
– Reviews and production of safety management systems, safety policies and risk assessments
– Incident reporting system reviews
– Writing and reviewing crisis management plans and crisis communication procedures
– Supplier due diligence assessments
– Health and safety consultancy and inspections
– Accident or incident investigation

Advisor: £350/day

Senior advisor: £425/day

Director: £500/day

SAFEGUARDING TRAINING

Bespoke in-house safeguarding training for DSLs, DSOs and wider staff operating in the adventure sector to suit your specific needs with case studies and scenarios brought to life by role-playing actors.

OFF SITE SAFETY MANAGEMENT TRAINING (OSSM)

A two-day, externally accredited, residential training course for staff who plan, manage or evaluate off-site safety policies, procedures, risk assessments and activities on adventure programmes or challenges. This course further develops the standard Off site Safety Management curriculum with additional practical exercises and activities specific to your operation.

CRITICAL INCIDENT PLANS

Ensure your team is ready for anything by updating your critical incident plans to suit the scenarios you are most likely to face. Whether you want us to completely rewrite your crisis plan or simply review your existing version, we can assist to suit your needs and budget. Does your crisis plan mention crisis social media or crisis PR example? If not, we can help you to be better prepared for a critical adventure incident.

Risk Assessment Training

This one-day course is designed for managers and other colleagues within the adventure sector who are responsible for writing risk assessments, or reviewing those of others.  The course is tailored to client’s needs to make it highly specific to the adventure sector (incorporating your own risk assessment templates) and uses practical exercises and scenario-based activities to bring the theory to life. It will also cover the different types of risk assessments and the common issues to avoid.  The training will help increase the quality of risk assessments, help make safer for those involved and further demonstrate how an employer ensures the competence of individuals responsible for risk assessment. The training includes a free consultation in advance of the training to discuss the different risk assessment templates used. All learners receive a course completion certificate.

Option 1. Face-to-face at client venue £1350+VAT

Option 2. Online via Zoom. £1250+VAT

COMPETENT HEALTH AND SAFETY ADVISOR

Adventure operators are usually very competent with safety compliance of technical activities but occasionally miss important aspects of broader H&S issues. It is a legal requirement for employers to have access to competent H&S advice – do you have this in place? We can sign-off your H&S policies, conduct health and safety audits and provide ad-hoc H&S advice through our low-cost annual retainers to help your adventure company remain compliant with health and safety law.

What we offer

There is little point investing in a crisis management plan if it is not implemented and integrated into your organisation. The best way to do this is to test the plan via a simulation exercise before it is required for a real incident. Pharos recommends a training workshop and table-top exercise for organisations that are less experienced with their crisis plan, or a full simulation exercise to properly test those that are.

Any crisis plan should identify a number of nominated spokespeople to help ensure at least one person is always available when needed to speak to the press. Of course, all nominated spokespeople should be crisis spokesperson trained and regularly refreshed specifically on facing the media in a crisis situation.

Critical Incident Management Training Workshop for Senior Managers

Full-day training workshop for your crisis team. Includes crisis case study analysis, incident response model and advice plus a bespoke table-top simulation exercise including facing actors playing the role of journalists and other key stakeholders. Includes templates and other training resources.

£1,450 +VAT with 1 facilitator

£2,000 +VAT with 2 facilitators for larger groups

Full Crisis Simulation Exercise

A fully bespoke crisis simulation exercise to assess and test your adventure company’s response, processes and systems. Multiple actors will put your operation and communications response to the test. This can involve a wide range of simulated stakeholders including journalists, photographers and a camera crew and / or real time (private) social media posts to make this experience feel like the real thing. We will arrange a simulation exercise planning meeting, conduct a review of your existing procedures and provide a digital recording of all media interviews.

Crisis Spokesperson Training

Full-day bespoke group training for your adventure company’s spokespeople covering the background theory, key principles and case study reviews before putting it into practice with bespoke, adventure scenario-based interviews to-camera, via video call and telephone. Bring your crisis communication plan to life through this highly valuable, reputation saving training. Copies of your interviews and a delegate handbook with tools and templates are provided.

What we offer

The unique Pharos 24/7 response service enables our adventure clients to reach immediate telephone support to help manage major incidents, emergencies or serious complaints. Pharos incident managers typically have a uniformed services background combined with experience of working in travel, adventurous activities and with young people. They will record all details of the incident and provide immediate incident containment advice to the caller before alerting anyone who needs to know. They can also initiate specialist incident intervention services around the clock to provide highly experienced, practical crisis support. These services include strategic incident management mentoring, crisis PR, crisis social media monitoring, trauma counselling, health & safety advice and incident investigations.

Available in two service levels with optional access to COVID management response support, clients benefit from enjoying peace of mind throughout the year that they will be able to respond swiftly, effectively and cost efficiently in the unlikely event that a serious incident occurs.

Compare all features of our 24/7 crisis response service