• Terrorism: security advice for school trips and student travel

    Terrorism and violence have threatened us for years but 2015 saw the arrival of a ‘new order’ in the way that such hideous acts are conducted and exported in such a consistent and seemingly globally linked way.  Many of Pharos’ team have seen at first hand the effects of violence whilst serving in the police and military, after the London 7/7 bombings, in Northern Ireland and

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  • Sparks to inferno: crisis response tips for student tour operators and activity providers

    Serious fires and explosions begin as a mere spark and the same is often true with major incidents and organisational crises when early signs are missed. Seemingly minor incidents or complicated customer complaints can develop into serious situations if they are not addressed swiftly by senior management. Such situations can be highly costly – not just financially but in terms of personal

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  • FCO’s excellent advice on travelling and mental health can be of use to group tour operators

    Having helped resolve more incidents than I care to mention of people who suffer from mental health problems when travelling overseas, it is great to see the FCO updating their information guide on the subject.  From ex-military staff suffering from the ravages of post-conflict PTSD to teenagers self-harming and threatening suicide whilst travelling on organised school trips, such situations are always complex to deal

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  • Meet Pharos at the Association of British Climbing Walls annual conference

    Hot on the heals of our own annual staff training in North Wales, the Pharos team will be at the Association of British Climbing Walls’ annual conference at Plas y Brenin 12-13th October. We will be co-delivering a session with leading specialist insurance provider, Activities Industry Mutual.  The two-part session will inform climbing wall operators of some key considerations for business continuity

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  • Was that a complete waste of time? Thoughts on the proposed abolishment of AALA

    In case you were unaware (which for anyone without experience of the adventure activities industry will be most people!), the 2011 Government-commissioned review into health and safety recommended the abolishment of AALA*. The new Coalition Government landscape back then was one of cutting ‘red tape’, which is of course a good thing if it restricts business without tangible benefit. However,

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  • Incident Manager training 2015

    Our incident management team had a great session last week in the lovely setting of Richmond-upon-Thames.      

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  • Lessons to learn after a child is severely injured and theme park prosecuted

    The following case study does not relate to a client of Pharos Response. This is merely an opinion based on information publicly available to highlight some learning outcomes to help avoid future tragic incidents of this nature.   Background In June 2012 a four year old child received significant and life-changing head injuries after falling approximately four metres from a raised wooden

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  • Facing the media and crisis PR training at the Royal Geographical Society

    Thank you to the delegates who attended yesterday’s Facing the Media training course held at the Royal Geographical Society. The crisis PR and company spokesperson training was extremely well received, with excellent feedback provided.  Delegates were put through their paces with realistic journalist interviews, including from a TV crew and journalist! Bob Edwards, General Manager of Stubbers Adventure Centre commented “Well done!  This is

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