• Pharos wins contract for nationwide NCS incident support 2015

    National Citizen Service success Since June 2014, Pharos Response has been providing 24/7 incident reporting and support services to the National Citizen Service’s (NCS) delivery nationwide, representing approx. 60,000 young people. As the NCS delivery season for 2014 has drawn to a close, we are now working with the NCS Trust to further enhance the NCS incident support provided to

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  • Seven habits for highly effective incident management

    We were delighted to be asked to contribute an article to the Activity Industry Mutual’s most recent newsletter.  Our piece focuses on what we have identified as seven critical incident management success factors in the adventure, travel and educational sectors. 1. Advance planning 2. Speed of response 3. Focusing on the human element 4. Taking responsibility 5. Remaining visible to

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  • Activity centre admits to Corporate Manslaughter after tragic death

    The following case study does not relate to a Pharos Response client and this is merely opinion based on the information publicly available to highlight some lessons that may help avoid future tragic incidents of this nature.     Background A water sports centre admitted Corporate Manslaughter last week following the tragic death of an 11-year old girl in 2010.  The victim was being

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  • AIM Autumn newsletter features Pharos Response

    The Autumn newsletter from Activities Industry Mutual has recently been published. There are some interesting articles for anyone interested in adventurous activities, including a feature on Pharos and our exclusive offer for AIM policy holders. To view a copy of the newsletter, please click here.

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  • National Citizen Service 2013

    Throughout 2013, Pharos has been supporting a number of the largest primary suppliers of the Government’s voluntary engagement programme for 16-17 year olds, NCS.  This has included working with Catch22 and UK Youth and further complements our work with International Citizenship Service provider Raleigh International.

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  • Royal Life Saving Society Drowning Prevention Week 22-30 June 2013

    The RLSS has launched its safety initiative aimed at kids’ water safety.  There are some great resources for schools and activity providers that can be used on their site here.

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  • British Standard 8848 update

    BS8848 is currently undergoing a scheduled ‘refresh’.  The draft for public consultation will be open from 1st July 2013.  Watch this space!

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  • AIM collaboration

    Pharos is proud to be collaborating with a leading UK provider of specialist insurance services to the adventure sector, Activities Industry Mutual.   Through this dedicated arrangement, AIM Members who subscribe to our service will be able to better plan and respond to critical incidents.  Working closely with AIM we have been able to provide this for a heavily discounted

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