COVID-19 – Pharos service update

Pharos Response wishes all our clients and friends a safe passage through what are unchartered waters.  As you would expect from risk and reputation management specialists, our team have been heavily involved in COVID-19 response since the beginning of February.  Indeed, we have been busier than ever helping our school, travel and adventure activity clients in particular in planning their response to this highly dynamic situation.

We are adept at responding swiftly to ever-changing situations and our systems are already set up for our team to work securely around the country; our services have seen no down time whatsoever, are robust and remotely managed with several layers of in-built protection and enterprise-level telephone server technology.  Sadly our peak season of visiting clients and delivering training courses is unable to continue but we’re always available to support you via conference call, video conference or old fashioned telephone.  Here are a few updates on what we have been doing and how we can support our clients through what is an extraordinary time.


Pharos 24/7 critical incident response service remains fully functioning – clients should call their emergency number as usual. This will remain the case throughout the COVID-19 situation, even if we enter full lock-down and can help support in the event of a sudden deterioration of the situation for any client.

COVID-19 strategic support – we continue to support clients in the following ways – please call 01183 800140 or email if you require assistance.

– Contingency planning

– Stakeholder communications and PR (including preparing for fatalities)

– Office/school telephone answering service during full/partial shutdowns.  Calls can either be answered by our repurposed team of highly experienced Incident Managers or channelled back to your own team of home-based workers.  Click here for further information.

– Contribution, input to and facilitation of partner organisation’s webinars and other Member services

Consultancy projects – we are operating and very keen to assign work to our experienced team so if there is anything we can do to assist, please get in touch.

Online training courses – although our face-to-face training courses and simulation exercises before the end of July have been postponed, we have ‘webinarised’ some of these which has allowed innovative approaches to learning, including the use of recorded scenario-based exercises using professional actors.

Stay safe!

from all at Pharos Response